The modern call-center is capable of much. With his help, for example, can lead cross-selling. But the main thing – it plays a very important role in shaping the customer experience of the company. That it is strictly positive, we must not only effectively use all possible channels of communication with clients, but also to rebuild the business processes associated with their service Universal callektivizatsiya In today's business world, competition is not the best win goods and services, and the best customer service system. The first in Russia know this truth in practice, retail banks, insurance companies and mobile operators. Training took place under the barrage of phone calls of citizens who wish to take consumer credit, subscribe to telecom services, to buy liability insurance policy tool. Learning to work with consumer communities, companies on the move versed in what a CRM-CRM strategy and system and why you need points Call (CPC). This has generated a wave of construction of Russia's first call-centers. Market with an excess of forecasts to justify the research firm Datamonitor, predicted that by 2007 the number of jobs in the Russian call-centers will grow annually by 11.8%, and the centers themselves – by 10.2%. Now, according to some estimates, the dynamics is much higher: 40-45% annual growth in employment. The second wave of demand for call-centers have raised less than the large Russian companies from other industries that also forced to serve the mass customer. True, spending money to buy a full ATC small businesses tend to not want to.
The average forecasts of analysts located at 89 and cents a share. Shares of financial holding company Wintrust Financial Corp. (WTFC US) fell by 6.9% to a level of $ 30.02. The company has announced that it intends to sell 3.2 million shares and 4 million units of physical assets. Mitcham Industries Inc. (MIND US) seller of seismic equipment, posted earnings for the third quarter amounting to a 7-cents per share, up 23% more than the average estimate of analysts, reports Bloomberg. Men's Wearhouse Inc. (MW US)-seller men's suits and attributes, said losses for the fourth quarter, which may amount to 22 cents a share, more than analysts' forecasts of 5 cents per share, reported Bloomberg. Texas Instruments Inc. (TXN US) second-largest producer microchips, reported a decline in fourth quarter profit and sales. Forecasts for net profit of $ 61 to $ 65 cents per share on sales of $ 3.43 billion analysts for earnings – $ 63 cents a share, on sales of $ 3.5 billion Starwood Property Trust Inc. (STWD US)-Mortgage investment trust that primarily focuses on investing, financing, mortgage loans, commercial mortgage-backed securities, commercial real estate and other commercial real estate. In the company announced the sale of 20 million shares through a secondary public offering. David Wells (David Wells), joined the company Netflix Inc., (NFLX US) in 2004 as chief financial officer, expressed his desire to implement a "program empowerment ". The program shall enter into force on 10 th dekabrya.Rekomendatsii: The company Cenovus Energy Inc. (CVE US)-engaged in the development, production and sale of oil, natural gas and bituma.Vchera shares opened with a gap by updating annual high – $ 32.9. During the trading session, the paper fell by 1.5%, to close at $ 31.72. Range trading session amounted to – $ 1.21. Today will be published statistics on stocks of gasoline, distillates and loading of oil refining capacities. Also, Today, the company will provide data on forecasts and prospects. Why SELL-in case of negative company news, technical input to SELL-at breakdown $ 31.69. Current price: $ 31.72. The consensus fair value: $ 32.63. Target: $ 31. Analytical Division of the International Investment Group Data Bloomberg, Wall Street Journal, Briefing, Interfax.