In today’s world of constant technological advances it obliges organizations in general to adapt and interact with the environment to enhance and increase the productivity and the bankrupt in the same processes. The smart and successful organizations must recruit and select workers who are skilled, trained and willing to keep up-to-date with the various tools of management and other areas of knowledge, as well as stay alert to changes that occur continuously. The managers of the moment should delicacy various management tools, in addition must have knowledge in different areas of knowledge and human interrelations, also constant updates in the area of information technology due to the multiple applications that come out to the public daily. College students in careers related to management and in general should be prepared for a time in functions of managers have the required knowledge of how applied and interrelated technology and modern management. Organizations must be able to reach all the levels to which this directed their production or services, for which it is necessary to update all computing platforms and technological potential, taking advantage of the management tools that serve in support for reaching the objectives.
Modern managers should focus mentally on the client as well as put all processes directed towards the customer. The staff of the Organization must understand that the customer is the most important thing and all the activities must be oriented towards the client that is its reason for being, without customers there is no business. In relation to the customer, the way of understanding your needs is through the quality of service, which is a set of management techniques aimed at satisfying the client, constant optimization of this service will take you to a standard of quality with certain levels of excellence the modern Manager to serve its customers with excellence levels feel pleasures of professional and personal self-realization that makes you feel proud to serve. To meet this goal the modern Manager Please be prepared for full mastery of the tools of quality of service to the customer. Know and I know it demonstrate, is worth twice BALTASAR GRACIN original author and source of the article.